Monday, September 20, 2010

Dear Garmin ...

An Open Letter to the Fine Folks making GPS Products at Garmin

First of all, let me say I love my Garmin Edge 705. We've been running, walking, riding, skiing, hiking and even driving together since last Christmas.

However, it didn't take long for one major design flaw to show its face. The stem mount.

It's just not very good.

In fact, one day "just riding along" my beloved Garmin managed to jump off its mount while we were completing a workout on the asphalt. The impact was enough to kill my baby. Luckily, I was able to get a replacement just in time for a 100km mountain bike race over some of Ontario's most demanding terrain.

Excited to finally have my Garmin back, especially for an event where geographical information is so helpful, I set out eagerly watching the kilometres tick closer and closer to that big 100. Around kilometre 50, I looked down and my heart nearly stopped. It was gone.

Once again, with next to no help from me (that is to say, I hadn't crashed or knocked it with any of my limbs) it had jumped ship. Crestfallen, I knew given the high monetary value of the gadget that I would have no choice but to give my best shot to finding it, even at the cost of the race.

Miraculously, thanks to a friendly fellow-rider (and Garmin user, coincidentally) my Garmin and I were reunited and I was able to complete the race with only a little bit of time lost.

So Garmin, in my opinion, something needs to be done.

I hope future models come with a stronger, more effective mount. But for all of us already using and enjoying our Edge 705s, could I suggest, or ask over the existence of some sort of leash system?

Until this problem is solved, I guess I'll be zip-tying mine to my stem, over the exisiting mount. I got the idea from a rumour I heard about your own pro road team. Hmmm ...

Thank you for an otherwise great product -- I hope this letter helps to make it even better.

Kristen Lake

PS - if you agree, add your thoughts to the comments below.

Garmin's stem mount: Does this look reliable to you?

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